Return Policy

At Rootleaf, we stand by the quality and effectiveness of our Ayurvedic hair care products. Your satisfaction is our priority, and we want you to have the best experience possible. If for any reason you are not completely satisfied with your purchase, we are here to help.

Return and Exchange Policy:

1. Eligibility:

• Products must be unused, unopened, and in their original packaging.
• Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items

• Items marked as final sale.
• Gift cards.
• Used or opened products.

Return Process:

• Contact our customer service team at rootnleafs@gmail.com to initiate a return.
• Provide your order number and the reason for the return.
• Once your return is approved, you will receive a return authorization number and detailed instructions.

Shipping:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method to ensure your return is received.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, a credit will be applied to your original method of payment within 7 business days.

Exchanges:

• If you received a defective or damaged product, please contact us immediately.
• We will arrange for a replacement to be sent to you at no additional cost